CMS not only is your best choice when choosing mailroom equipment and shipping/receiving software, we provide the best in service and support after the sale.
When you call us you won’t be connected to an automated attendant, you’ll speak directly with one of our representatives for assistance (during normal working hours).
We offer a variety of services and support, including:
Evaluation – we’ll learn what your mailroom requirements are and make a recommendation regarding what equipment or software will best meet your needs. Our goal is to provide you the best value for your money so we won’t try to sell you anything that is greater than what you actually need.
Equipment Service Support – you can call us for assistance when you have questions or problems. We’ll try to help you over the phone or, for more complex problems, one of our service representatives will visit your site (service is covered either by an hourly rate or with a maintenance contract).
Maintenance Contracts– we offer service contracts that cover scheduled maintenance and service for your equipment. Ask your sales representative for details.
Rate Change Support – we will contact you when the USPS changes rates and help ensure you receive rates in a timely manner to ensure uninterrupted mailing.
Address Change/Meter Move– if you move to a new address we will update the appropriate records and, if necessary, move the meter to its new location (required if you are moving to a new city).
Software Customization – we can customize your shipping and receiving software to fit your specific needs whether it’s developing unique forms and reports or real-time integration into your accounting or order entry system to save both time and money.
Online Bill Payment – we provide web-based solutions that allow your business to offer ebilling options to your customers. Our solutions can be seamlessly integrated with your existing website and branding and can be customized to meet your specific needs.
Our dedication to service and support both before and after the sale has resulted in 96% of our customers staying with us over the years.
