Why does CMS have 2 different areas listed on their site?
Why does some of the equipment look the same even though it has a different make & model number?
What are the new USPS rates for April 2011?
My T1000 ribbon is broken. How do I fix it?
How do I get a refund for postage incorrectly imprinted on envelopes?
What is your return policy on postage meter supplies?
What is your return policy for defective postage meter supplies?
What is your policy for canceling maintenance contracts?
How long are credits valid?
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Q. Why does CMS have 2 different areas listed on their site?
A. CMS is an independent equipment dealer. This means the we are not forced to sell and service only one brand of equipment. However, we are contractually limited in some cases by geographic territory.
Q. Why does some of the equipment look the same even though it has a different make and model number?
A. The manufacturers of some equipment have entered into OEM agreements with other vendors. This allows the manufacturer to distribute their equipment to a larger market. Some vendors re-name the equipment to match their brand and logo.
Q. What are the new USPS postal rates for April 2011?
A. Effective april 17, 2011, the USPS will raise rates for First-Class Mail, Standard Mail, Package Services, Media Mail and Extra Services. Priority Mail and Express mail will remain unchanged.
The price to mail a one-ounce letter or flat within the U.S. will remain at $.44; however, the additional ounce rate will increase by 3 cents from $.17 to $.20. Other changes include:
- Postcards will increase to $0.29
- First-Class Mail packages will start at $1.71
- Parcel Post package rates will now start at $5.10
For more detailed information go to: USPS April 2011Pricing
Q. My T-1000 ribbon cassette is broken. How do I fix it?
A. Ribbon cassettes are similar to cassette tapes (for those of us old enough to know what those are!) and can easily be fixed. You can download detailed instructions here: T-1000 Ribbon Repair.
Q. How do I get a refund for postage incorrectly imprinted on envelopes?
A. To get your money refunded, you'll need to take the affected mail pieces to your local Post Office that handles your company's mail and fill out a Form 3533 - Application and Voucher for Refund of Postage and Fees - within 60 days of the metered date. Detailed instructions.
Q. What is your return policy on postage meter supplies?
A. We sell both inking systems and labels to our customers. All unopened supplies, with the exception of special orders and non-stock items, can be returned to us within 60 days of shipment for a credit, which can be applied to future purchases (no refunds). Within the 60 days, if you have already paid the invoice for the supplies you wish to return, we will issue a credit against the invoice, less the shipping and handling charges. Please be aware that, in some cases, there may be a restocking fee.
There will be no credit given for supplies that: 1) Have been opened or partially used; 2) Were not ordered from CMS; 3) Have been damaged and are not usable.
For those customers who purchase supplies in quantity, please be aware that we are not responsible for any defective supplies beyond these timeframes.
To avoid any potential problems, we suggest that you keep track of the average time it takes to use your supplies and mark a reorder time on your calendar. We keep a full line of supplies on hand at all times and can ship same-day, if needed.
Q. What is your policy for defective postage meter supplies?
A. If supplies are found and confirmed to be defective, a replacement will be shipped at CMS expense. Defective supplies must be shipped back to CMS for validation and the customer's account may be credited for return shipping costs. The credit will be prorated for ink cartridges that have been used more than 60%.
Q. How long are credits valid?
A. All credits must be redeemed within 1 year of issuance. Any unused credits will expire after 12 months.
Q. What is your policy for canceling maintenance contracts?
A. Maintenance contracts must be canceled in writing from the customer, stating the reason for cancellation. Verbal cancellations will not be accepted. Maintenance contracts with less than 90 days remaining will not be refunded under any circumstances.
At management discretion, customers may be given a refund for the remaining part of their maintenance contract,
less 30 days prorated, if: 1) Customer moves or relocates outside of CMS' service area; 2) Customer no longer has the equipment covered in the contract; 3) By mutual agreement of CMS and customer or CMS management's discretion.
