Internet access has changed the complexion of how businesses interact with their customers. Customers are demanding faster, more conveneint ways to obtain information, make purchases and now, pay their bills. The growing awareness of and desire to change their environmental impact has also helped increase demand for an electronic bill-paying option. In fact, a recent Fiserv survey reported 54% of all online households paid at least one bill online with a projected increase to 63%, surpassing the number of bills paid via check.

Customer Benefits

Customers benefit from added convenience and peace of mind. They receive email notification when bills are due, have instant access to current bills, and can view a 13-month history. Multiple bill payment options (credit cards, debit cards, EFT, ACH and one-time payments) provide convenience and help avoid late fees. Each account is password protected and secure.

Merchant Benefits

Complete eBill allows you to offer your customers the convenience of online ebilling. We set up and maintain the system on our secure servers, significantly reducing your capital investment. The service seamlessly integrates with your branding and current website, and is designed with options that you choose to meet your specific needs.

Additional benefits from Complete eBill include:

• Improves cash flow - Customers can set up auto-payments, EFTs, ACHs, etc., ensuring payments are made on time and without mail delays. Transactions are imediate and data is updated daily. Your DSO is reduced by 50%.
• Requires no hardware/software investment - This web-based solution requires no hardware or software and is fully customizable to your specific requirements. We make implementation as effortless as possible. Our staff manages and facilitates all set up. Pricing is cost-effective and allows you the low-risk growth you seek.
• Reduces operating expenses - your printing and mailing costs will be significantly reduced and eventually eliminated as your customers adopt online bill payment. Staffing can be reduced as mailed payments will no longer need to be processed manually. CSR calls will also be reduced, as will exceptions and unpostables.
• Provides a secure bill-paying environment - The service is designed and built on highly reliable and secure systems backed with extensive support services. All customer account information is encrypted, securely stored and transmitted in full compliance with card associations, ATM debit networks, NACHA and federal banking requirements for electronic payments. The system is SAS70 certified.
• Improves customer relations - Providing a more convenient option for your customers to pay their bills creates a positive bill payment experience and increases customer loyalty.
• Access to support - We provide merchant and network application handling, client training and a single point-of-contact liaison for any questions or issues. 24 x 7 monitoring through our Network Operations Center provides on-going IT support.
• Reduces your environmental impact - Moving to a paperless environment helps reduce your carbon footprint and has a positive impact on our environment.

Complete eBill is a full-service solution. Our mission is to provide best-in-class service and support as well as help you leverage your billing and payment touch points in order to turn them into positive interactions that will strengthen your customer relationships, your brand and your bottom line.